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If you have any questions or need any assistance please contact Customer Service at

Current Loan Customers

We offer a variety of ways to pay your personal loan or line of credit. Click the link below to view them all and choose which works best for you.


You’ve been chipping away at your loan and you’re ready to pay it off. You can contact us at to obtain a payoff quote, and you’ll need to supply the following information:

  • Your Account number

  • Payoff date

  • Where the payoff is going (i.e. attorney, title company)

  • Fax number to where payoff is going

We understand that life can be challenging and we’re here to help. At Clydesdale IBN, we’ll work with you during the down times when you’re unable to make your loan payments. 

For help with your Home Equity Line of Credit payments, please call us at 888-747-0835 or email for customers requiring assistance with payment options.

For help with your Personal Loan payments, please call us at  800-628-2265  option 4, or 607-337-6709  for customers requiring assistance with payment options.

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